Terms and conditions

When ordering agreement for the purchase only when ALEQUI confirmed the order through an order confirmation. An order confirmation will be sent within 24 hours after the order is received by the ALEQUI. If delivery is changed in the order, the customer will be notified as soon as possible. You always have the right to cancel the purchase at no cost until the goods are sent. ALEQUI has ownership and withdrawal rights to all products until full payment has been received from the customer. To shop with us you must be 18 years old and ALEQUI must be able to determine the customer’s home address.

Prices
We have no minimum order limit – you can choose as many products you want. We reserve the right to make price adjustments, changes in stocks and obvious typographical errors. ALEQUI can not be held responsible for circumstances where we have no control. DHL and Postnord are used for the transport of mail and parcels and we follow the Swedish Law of Distance and Doorstep Sales Act (2005: 59). If you are under 18 years old it requires the consent of a parent or guardian to make a purchase. In cases where invoices are not paid before the due date, will be charged interest at base rate + 9.00%. The last measure is debt collection. By ordering in our online store, you agree to the Terms of ALEQUI.

 

Freight
Free freight in Europe. 

Payment options/terms
ALEQUI uses PayPal as payment method for international orders. Customers need to be registered at PayPal. More information on PayPal’s website here.

Deliveries
Orders made before 12.00 on non-holiday weekday processed the same day and are normally delivered within 1-2 day within Sweden.
International orders may be delivered within 2-7 days.
‘Days’ in this sense is referred to Monday-Friday.

We reserve all stock items to may be sold out before we can update the site. In this case, we will contact the customer with more information and new estimated delivery. The customer has the right to cancel the purchase at no cost if the item is not in stock. The packages are delivered by mail or another carrier to delivery.

Delivery delays
Sometimes arise delivery delays by our suppliers beyond our control. This may occur, for example when a supplier can not meet its delivery obligations to us or problems in the manufacturing process. If this occurs, we disclaim liability to the customer for the damage that the delay is accomplished. You can trust that we will always notify you of the delivery is delayed. You as a customer the right to cancel the purchase at no cost at the delivery delay.

Transportation
ALEQUI is responsible for transportation to our customers. You and transportation company assumes the risk of returning to us.

Damaged goods
When you receive your goods, it is important that you check your order immediately. If you have received a faulty or damaged goods, please contact us as soon as possible by e-mail [email protected]

Right of withdrawal and purchase
Private Customers under the Distance Contracts right to 14 days. This means that the customer has the right to cancel your purchase within 14 days after you have received the goods. Return the product must be unused and in their original packaging. When exercising the right of withdrawal / return of goods, the customer for the return shipping.

As our customer offering ALEQUI also exchange within 30 days from the date you ordered the goods. This only applies unused products.

Claims
Any change / returns sent to:

ALEQUI Equestrian AB
Håven 1
193 41 Sigtuna
Sweden

The customer is paying the return cost, no administration costs will be added. 

Refunds
Repayment is via Paypal. The total return is always paid to the same account used to purchase and as soon as possible after we have received and accepted the return.

Reservations
We reserve the right for changes in prices caused by large price deviations from our suppliers, typos or other errors that are beyond our control. Learn more about unforeseen events during the Force Majeure below.

Protection of personal data
In connection with the registration and ordering you agree that we store and use your data in our operations solely in order to complete and provide the service that you expect from us. According to GDPR (General Data Protection Regulation) you have the right to get the information we have stored on you and if you think it is incorrect or irrelevant, you can request correction or removal from our customer database. If so, contact our customer service (preferably by e-mail [email protected]). We also declare that we will not sell or transfer any personal data (see our Privacy Policy).

Not collected packages
If your package arrives at a distribution point is sent a notification via email or SMS to you. You, the customer is responsible for the mobile phone number, the address and the email address you entered is correct.

If you do not pick up your package so you will be charged an administrative fee of 150 SEK.

Force Majeure
In the event of war, natural disasters, strikes, government decisions and similar events beyond our control which is not reasonably foreseeable, and affects the contractual agreements and commitments on our part, which means that we can not keep that agreement / pledge, shall constitute the basis that we are released from our obligations to fulfill that contract.

Below are links to the Consumer Agency and the ARN which you can read in more detail about consumer purchasing and Distance Contracts mm.
http://www.konsumentverket.se/
http://www.arn.se/